There are many, many options available today that allow you to remote into another person’s PC (or desktop) to provide troubleshooting support or to remote into your home PC from the office or from anywhere in the world. One of the easiest options that I have experienced, that is FREE for non-commercial users, is called TeamViewer.
Many users are intimidated by remote access software and think it is beyond their level of comprehension. With TeamViewer you can access a remote PC, across the internet, in no time… The TeamViewer web site provides clear and concise instructions on how to establish a connection; however, to get you into that comfort zone, I have tried to outline how this works.
Basically (3)-three steps are required to make a connection with TeamViewer.
1 – If you are the person who is going to be providing the support, then you need to download, install and run the:
TeamViewer (full version) – [ GET IT HERE ]
2 – To provide support to another person just tell him/her to download and run the “QuickSupport” module; and, provide you with the “ID” number:
TeamViewer (QuickSupport Module) – [ GET IT HERE ]
3 – You, as the support person, enter the “ID Number” into TeamViewer, select “Remote Support” and then click on “Connect to Partner”. At this point the screen of the remote computer should be visible and ready for you to take control.
Features at a glance:
- Portable USB Stick Version Available
- Remote access to PCs and servers via Internet (even through firewalls)
- Great for team collaboration, trainings and sales presentations.
- File transfer, chat and more…
- Security and Encryption:
All TeamViewer versions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES session encoding. This implements the same security level as https/SSL and is considered completely safe by todays standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers inbetween (including our routers) are definitely unable to read or analyze the data stream. Security and privacy have always been our major concern during development.