GEEK SQUEAKS – Featuring A Windows 8.1 Update Install Marathon On A HP Computer (following a hard drive failure).

[FEATURED GEEK SQUEAK] A Windows 8.1 Update Install Marathon On An HP Computer (following a hard drive failure) – This squeak is from a personal experience that I will keep short; therefore, a chopped up description.

Windows 8.1 Update

Have you ever ran a marathon and you thought there was no end? To me the experience below was unbelievable and was like running a marathon.

My Father’s All-In-One HP computer, running Windows 8.1, still under warranty, had a hard drive failure. Called HP, patched to India, on the phone for an over an hour to run the diagnostics and listen to them trying to scare me into buying the extended warranty. Hard drive failure confirmed, patched to another person in India who kept telling me how wonderful I was. Hard drive shipped (within 3 days), and installed (in less than 15 minutes); then, the real fun began.

The drive shipped with HP’s Windows 8 recovery software.  My objective was to get the machine up and running, then upgrade to Windows 8.1…

Long story short, started at 6 pm and finished after 1 am.  Over 7 hours to run the recovery, download all of the Windows updates, and download/install Windows 8.1.  The time involved did not include the other tweaking required to get my Father’s PC back to the point he originally was at (i.e. printer install, third party software installs, cosmetic changes, etc…).

I am definitely, at my next visit, going to image the disk…  Has anyone else experienced this?

 [ COMMENTS ARE WELCOME – CLICK HERE ]


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[ CLICK HERE ] 

Vantec CB-ISATAU2 SATA/IDE to USB 2.0 Adapter

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2 Responses to GEEK SQUEAKS – Featuring A Windows 8.1 Update Install Marathon On A HP Computer (following a hard drive failure).

  1. Jack Furman says:

    I encounter this at least twice a week. Any tips for fast-tracking your way out of India (aka tech support hell) are most appreciated.

    • Ramblinrick says:

      Jack,

      You gave me a really good laugh on your response. Wish I could fast track you out of India. I think the thing that really bothered me was the pressure (or scare tactic) to buy the extended (on site) service. Not once, but twice. I actually got to the point I placed the phone on the desk and watched TV (while the diagnostic ran and they tried to make the sell).

      Rick

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