When managing people it is of the utmost importance that you make an appearance before the people that you are managing, on the main deck of the boat, to prevent the boat from going adrift. It is important to get out there once in awhile and mingle with the backbone of whatever it is you are managing (whether it is an office, a company, a computer network, etc..). I am finding that the days of the Captain going down with his ship are over. In today’s world, it is all about me, and that so called Captain (of today) will let the whole crew sink first.
In today’s age of going paperless, we are also heading toward going faceless. What to do I mean when I say that? Where you work, can you put the Manager’s face with the email? OR Have you not seen the Manager’s face in a long, long time; except for easy stuff like an office party? If either is the case, then your office has went or is going faceless.
Faceless management is becoming the trend. You end doing your job based on email communications and email directives. Is this frustrating? You bet… It leaves out any opportunity to ask questions “face to face” or to make decisions “face to face”; instead you may email a question back and due to the faceless manager getting so many of these emails, your response back is going to be at best, very wishy washy. The faceless manager is going to tell you that email communications are part of making the office or company more efficient; which is just plain BS.
To me email was intended to provide short bursts of productive information; not lengthy wishy washy directives that become the main level of communication within an organization. Once this practice is accepted, everyone will start doing it, and in the end it will cause inefficiency and low morale. It will absolutely get out of control to the point that you cannot stop it.
I have been on both sides of the fence as being someone that was part of the backbone and someone who eventually had a role in managing the backbone. To become a good manager, no matter what it is you manage, do not hide behind email and become a faceless manager.