I cannot stress enough, from a computer security standpoint, the importance of the Windows Updates. Microsoft goes to great lengths to keep our PC’s safe; HOWEVER, this past week I had an experience on a brand new PC that I had customized to my liking where I believe a Windows Update caused me a lot of grief. I experienced similar symptoms, as reported at 404 Tech Support, where they made determination that a specific update on machines with the Avast Anti-Virus installed caused the following symptoms to occur:
- Restarting or shutting down would never complete
- Uninstalling a program would hang
- Certain startup programs would never launch
- Opening computer properties (Right-click on This PC, select Properties) would never open
In my case, I experienced the exact same symptoms; HOWEVER, was not the same cause(s). I did not (initially) install the update as indicated in the 404 Tech Support article and do not have Avast installed. My problem started out when I booted my Windows 81. box and was greeted with a message indicating that Windows was installing new features and telling me to wait. Of course I am scratching my head going, “What new features??? I didn’t install or ask for any new features”. Needless to say, the computer hung on that screen (and message) and did not move forward. I ended up booting into the Windows reset, refresh and restore options. I attempted a restore and that did not work properly, as well. I performed a reboot again, and the PC did start to the desktop; however, that is when I experienced the symptoms as reflected above. After a second start of the computer, the computer started to run properly (for whatever reason). I immediately ran a scan for malware and checked all areas (startup, processes, services, etc…) to make sure I was not hit with something.
The only thing that I could come up with was when I went to do the Windows restore, the restore point was showing that Windows updates KB2920189 and KB3011780 had been installed. Update KB3011780 was showing in the Windows Updates history that it had been cancelled at one point, but also showed on the same date it did install successfully. It is my thinking that this update may have caused the issues I was experiencing.
After getting things back in order and the computer running properly. I manually downloaded the update as reflected in the article 404 Tech Support had problems with (which showed as an optional update on my PC) and the update installed with no issue on my PC. Note: By the way, that optional update (KB8000850) is a large core Windows update.
Needless to say, after reading the article at 404 Tech Support and my own experience with a potential Windows Update that went wild, I now have my computer configured to “Check for updates but let me choose whether to download or install them…”.
I do not recommend this setting, but from a troubleshooting standpoint, I am going this route for now. There have been too many Windows 8 (8.1) updates that have caused problems and this will put me in control to monitor the updates more closely and to educate myself more about Windows Updates.
If anyone else experienced a Windows Update issue, please feel free to share your experience and comment below…
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