You May Want To Try The Google Chrome Software Removal Tool (CRST) When You Suspect Chrome Has Been Hijacked

The Chrome Software Removal Tool (CRST) is software (developed by Google), that is currently in beta, that scans your computer for programs known to cause problems with Chrome, and then offers to remove them for you. This program is to be used only on occasions where the Google Chrome Browser is (obviously) behaving strangely and you suspect it may be due to an unwanted program on your computer (for example, showing you unusual start-up pages, toolbars, or pop-up ads you can’t get rid of). Typically, these types of examples are referred to as browser hijackers.

Two things you need to know before using CRST:

  1. To discourage attackers from changing the names of their programs, the Software Removal Tool does not reveal the names of the suspicious programs it finds. You’ll only see the number of programs detected.
  2. The Software Removal Tool beta is Windows-only (all versions) and you need to have admin rights to use it.  To learn more, please visit the Software Removal Tool beta help page.

google software removal tool

Setting up & using the Software Removal Tool beta

  1. The Software Removal Tool scans your computer for programs known to cause problems with Chrome, and then offers to remove them for you. To start:
  2. Visit the Software Removal Tool homepage.
  3. Click the Download button.
  4. Review the Terms of Service and Privacy Policy. To agree, click Accept and Download.

The Software Removal Tool will download to your computer.

  1. Open the Software Removal Tool. It will immediately start searching your computer for suspicious programs.
  2. A message will tell you how many programs were found, if any.
  3. Click Remove suspicious programs. Wait until you see the message “Removal complete.” Some open applications may be closed in the process.
  4. Click Continue to quit the tool. (If your computer needs to reboot, the button will say Restart.)
  5. Chrome will automatically reopen, asking you to reset your browser settings. Click Reset.

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