What is the CompTIA Troubleshooting Theory? The theory consists of six systematic steps that you follow to effectively identify a computer problem. It is important that you stick to the steps in the order as listed.
By following these steps you eliminate jumping around and wasting hours on a problem. You may find that once you have exhausted all avenues, to the best of your abilities (and knowledge), that it is time to take the problem to another person (or higher technical level) for possible resolution.
It is best practices to always maintain a document trail of your findings so that in the future you are better prepared to effectively deal with future problems.
The six CompTIA Troubleshooting (Theory) Steps are:
- Identify the problem – Question the user and identify user changes to computer and perform backups before making changes.
- Establish a theory of probable cause – Question the obvious.
- Test the theory to determine cause – Once the theory is confirmed, determine the next steps to resolve problem. If the theory is not confirmed, establish a new theory or escalate.
- Act – Establish a plan of action to resolve the problem and implement the solution.
- Test and prevent – Verify full system functionality and, if applicable, implement preventative measures.
- Report – Document findings, actions, and outcomes.
Here is a nice video on the Explanation of Troubleshooting Theory:
Thank You For Visiting Today
MAKE SURE YOU ALSO VISIT